SkyttelPASS TBOX
Version 1.0 · 4. juli 2026
This Privacy Policy applies to SkyttelPASS TBOX. It explains why we process personal data, what types of personal data we process, who is responsible for the processing, how we protect your privacy, and what legal rights you have in relation to your personal data.
The Privacy Policy applies to your use of our products and services, including related services, as well as your visits to our websites.
We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Danish Data Protection Act.
SkyttelPASS TBOX processes customers’ and users’ personal data for the following purposes:
· collecting payment for the use of TBOX OBU services and related services;
· providing information to the customer;
· administering and performing the agreement with the customer; and
· producing aggregated statistics.
When processing personal data for the purpose of collecting payment, SkyttelPASS TBOX processes the personal data necessary to perform the agreement with the individual customer. The legal basis for this processing is Article 6(1)(b) of the General Data Protection Regulation (GDPR), which permits processing that is necessary for the performance of a contract.
Processing of personal data for accounting and bookkeeping purposes is carried out in accordance with Article 6(1)(c) of the GDPR, where processing is necessary for compliance with a legal obligation.
SkyttelPASS is the data controller and is responsible for ensuring that the company’s processing of personal data complies with applicable data protection legislation. Overall responsibility for the company’s processing of personal data rests with the Group CEO.
The data controller can be contacted at:
SkyttelPASS AS
Solheimsgaten 15
5058 Bergen
Norway
Contact information: tbox@skyttelpass.com
Org. no. 922942641
If you have a SkyttelPASS TBOX agreement and are charged for services through the TBOX OBU, we process the information you have provided to us, such as your name, address, company’s organisation number, and vehicle registration number.
To facilitate payment collection and administration, we record information about payments, payment history, invoices, and customer enquiries. SkyttelPASS TBOX also receives and processes toll and ferry transaction data, including the vehicle registration number, price, date and time, location, vehicle information such as weight and number of axles, and the TBOX OBU device number.
Personal data is deleted when it is no longer necessary for the purposes for which it was collected, unless its retention is required by applicable legislation. Accounting information, including toll road and ferry transaction data and invoices, is retained in accordance with the Danish Bookkeeping Act
Customer information and transaction data may be shared with participants in the AutoPASS Cooperative and EasyGo network in the Nordic countries and Europe, as well as with ferry operators that use electronic ticketing systems.
The following personal data may be received from service providers:
a. the identification number of the TBOX OBU;
b. the location, date, and time of the crossing;
c. the applicable price category and price of the crossing;
d. the vehicle registration number;
e. an image of the vehicle; and
f. the registered owner associated with the agreement or vehicle.
SkyttelPASS TBOX may share information about the user’s vehicle and agreement, including personal data, with operators and service providers to the extent necessary to:
a. determine the correct price; and
b. handle enquiries from the user.
If an agreement is transferred from one company to another, the personal data necessary to perform the agreement may be disclosed to the receiving company.
In connection with payment collection, the performance of contractual obligations, and the provision of websites and self-service solutions, SkyttelPASS TBOX uses subcontractors and business partners. These parties may process personal data on behalf of SkyttelPASS TBOX. SkyttelPASS TBOX enters into data processing agreements with all subcontractors and business partners that process personal data on its behalf, to ensure that the personal data
is processed only for the agreed purposes and in accordance with applicable data protection legislation.
In certain circumstances, SkyttelPASS TBOX may be legally required to disclose personal data to public authorities, such as the police or tax authorities.
SkyttelPASS TBOX uses email and telephone communications to handle customer enquiries.
SkyttelPASS TBOX uses Pureservice as its customer service platform. Enquiries received by email or through the contact form on the Customer Centre website are stored and processed in Pureservice.
Please note that ordinary email is not encrypted. We therefore recommend that you do not send confidential, sensitive, or otherwise protected information by email.
Telephone calls are logged in our telephone system, which is provided by Zisson AS. The log contains the telephone numbers of the caller and recipient, as well as the date, time, and duration of the call. This information is used for the administration and operation of the telephone system and for generating aggregated statistics. Where a telephone call relates to an individual case, a note may be made and logged as part of the case. We do not otherwise systematically log telephone calls in a way that enables the caller to be identified.
When you contact our customer service by email, we process the personal data you choose to provide so that we can respond to and handle your enquiry.
Emails and related correspondence are retained for up to three years following the conclusion of the case. This information is retained to maintain the documentation necessary to address any complaints, disputes, or other legal claims that may arise.
We use cookies and similar technologies, such as pixels, on our website. These technologies help us understand how visitors use our website, including visitor numbers and usage patterns.
We use information collected through cookies and similar technologies to monitor and improve our digital services. This may include information about which pages are visited, whether you arrived at our website via a link from another website, whether you navigate to another page on our website, and how long you spend on our website.
Please refer to our separate Cookie Information for a complete and up-to-date overview of the cookies and similar technologies we use, as well as information on how to give, manage, or withdraw your consent.
Access to personal data is limited to individuals who require such access to perform their work duties. All employees have signed confidentiality agreements. Access to our systems is controlled through personal user IDs and passwords, and system activities and changes are logged and traceable.
As a data subject, you have the following rights under the General Data Protection Regulation (GDPR), subject to the conditions and exemptions set out in the GDPR:
Your right to have personal data deleted is subject to applicable legal requirements. For example, accounting information, including transaction data relating to ferry journeys and invoices, may be required to be retained in accordance with the Danish Bookkeeping Act.
If you wish to exercise your rights, request access to the personal data we process about you, or request information about our processing of your personal data, please contact us at tbox@skyttelpass.com
If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark
Email: dt@datatilsynet.dk
Website: www.datatilsynet.dk
We may update this Privacy Policy from time to time. Changes may be made as our services develop or as applicable rules governing the processing of personal data change. Any updates will be published on this page.
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